Ticket Types
There are a few ticket types to choose from when creating a new ticket. Here are short explanations each type:
  • Question - General technical question, not an issue, outage or problem report, but just a way to get info on a "technical" thing that's related to Materialogic's internal tools, etc
  • System or Service Outage - Used to report a service outage, (warehouse internet service for example), system outage, (laptop failure for example). 
  • New Equipment Request - Used to request a piece of new hardware, (I need a second monitor for my office workstation for example)
  • Employee Exit - To request exit procedures be performed for an exiting employee. When creating an exit request, please provide the employee's full name, the time that the exit should be performed, and any special instructions, (i.e. Forward all new emails sent to the user to me, and allow me access to the user's inbox)
  • New User Account - Use to request a new customer user account or employee user account. When using this type, please include the full name of the user, and what they need access to, (system, data, etc)
  • Infoplus Support - For support requests related to our Warehouse Management System, Infoplus. All Infoplus support requests should be submitted to our internal team. Once the request is reviewed by our team, we'll either advise on the timeline for resolution, or let you know to open a ticket directly with the Infoplus Support team
  • New Customer Onboarding - Use when requesting new customer setups
  • New Order Source Onboarding - Use when requesting a new order source be created in Infoplus
  • Development Request - Use when requesting new software development is needed in Infoplus, (this includes scripts, packing slip templates, GS-128 Labels, EDI document changes, etc)